Test and Trace Call Centre Staff Are Being Laid off Because There Aren’t Enough ‘Cases’ to Keep Them Busy

Test and Trace bosses are having to lay off staff because there aren’t enough ‘cases’ to keep them busy, just weeks after they were reportedly pushed by the Government to hire thousands more. The Sun has the story.

Test and Trace call centre staff in England are being let go just weeks after a drive to hire reinforcements ahead of the dreaded third wave, the Sun can reveal.

Outsourcing firm Sitel has reportedly told phone handlers they are no longer needed because the service is overstaffed.

Officials confirmed the Department of Health is shrinking Test and Trace because of a “decrease” in case numbers over the summer – despite signs they are now rising again.

One call centre worker claimed 4,000 workers – who phone Covid positive cases and their contacts to make sure people self-isolate – could lose their jobs after Sitel started short-notice terminations in August.

But bosses would not say how many will be let go.

The source said: “Some people have only been employed for two weeks and they’re already being told to leave. We’ve been hiring 60 people a day for the last two months.

“I think sacking people in such a short space of time without any notice is bad.”

Contractors were reportedly paid to hire thousands more tracers earlier in the summer when top Government advisers warned cases could hit 100,000 a day after lockdown ended.

But infections peaked at 55,000 in July and have since fallen to around 35,000 per day.

Worth reading in full.

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TheyLiveAndWeLockdown
4 years ago

But infections peaked at 55,000 in July and have since fallen to around 35,000 per day.

That should be positive “cases” not infections. You need symptoms for an infection.

Rogerborg
4 years ago

That should be claimed positive test results, not cases. You need tests that are better than a coin flip to be able to claim a case.

RickH
4 years ago

Sadly, too many ATL articles reinforce the propagandised vocabulary.

bOrgkilLaH1of7
4 years ago
Reply to  RickH

Exactly… tune up the PC cycles = next wave…

Tune them down… no COVID. Convenient eh? Lockdowns on demand

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alw
alw
4 years ago

Was outsourced to India. According to a friend who got the virus despite being vaccinated she was having calls from people who could barely speak English and were quite obviously reading from a script. Turned the phone off so she wouldn’t be bothered.

Rogerborg
4 years ago
Reply to  alw

That’s hardly conclusive, given how strengthened the UK has been by diversity.

Paul B
4 years ago
Reply to  Rogerborg

They might have been Scottish…

BungleIsABogan
4 years ago
Reply to  Paul B

Naughty….Lol!

BungleIsABogan
4 years ago
Reply to  Rogerborg

They are still busy importing more of these “important” people, mainly via Dover, and ably assisted now by the RNLI it seems.

Rogerborg
4 years ago

Were they ever “needed”?

This will be such a blow for the public, third and salaried sector slackers desperately clinging to their Spy-n-Snitch app and hoping for more 10-day “free” holidays. Those Netflix queues aren’t going to binge themselves.

Sandra Barwick
Sandra Barwick
4 years ago
Reply to  Rogerborg

They’ll rehire them all this autumn, if Israel is anything to by.

J4mes
4 years ago

It’s one of those very rare occasions to celebrate people losing their jobs.

TheyLiveAndWeLockdown
4 years ago
Reply to  J4mes

It’s just a bit that the bureaucrats with sinecures who authorise their pay are not also receiving their p45s.

iane
iane
4 years ago
Reply to  J4mes

Mind you, there are quite a few who would satisfy that in Westminster!

SilentP
SilentP
4 years ago

Perhaps those laid off can now do something useful e.g. work in a care home, drive delivery lorries and/or use the delivery lorries in any blockades

steve_z
4 years ago

interesting story

https://www.bbc.co.uk/news/business-58336998

woman cons billions out of investors for a disease diagnosis technique that was utterly fake

funny none of them asked for an independent audit of the technique. only got themselves to blame

Hopeless
4 years ago
Reply to  steve_z

If she beats the rap, perhaps there’s a place for her at Pfizer.

SweetBabyCheeses
4 years ago
Reply to  steve_z

she was a psychopathic con artist who went to huge lengths to perpetuate her fraud. The podcast The Dropout has a lot more info than the BBC article and is a good listen.

Trabant
4 years ago
Reply to  steve_z

There’s a great book about this whole scandal
Bad Blood

BJs Brain is Missing
4 years ago

Non-jobs in the first place! Now get on and do something useful in your life and leave people alone and stop bothering them.

Jabba the Hut
Jabba the Hut
4 years ago

A few more million pissed up the wall because of Ferguson’s predictions. I wonder if he has any liability insurance? On no sorry the man’s a Saint for saving so many lives.

Will
Will
4 years ago
Reply to  Jabba the Hut

“Wrong in the right way”. The man should be heading to prison.

mka1221
4 years ago

My friend reckons he received fifteen phone calls, some lasting as long as forty five minutes from T&T because he was ‘honest’ about his movements (on holiday) in the days before feeling a ‘little groggy’ (his words, symptoms lasted for one day).

This is what complicity does. Trapped and harassed by your own stupidity – and I said that to him.

SweetBabyCheeses
4 years ago
Reply to  mka1221

Surely people only make this mistake once before they block the number too?

mka1221
4 years ago

You’d forgive a few people for doing this yeh. Hopefully once bitten and all that.

beancounter
beancounter
4 years ago

This is not “news” to most people. The fact that it is only now being reported by a newspaper is yet another shocking element of the collusion between the government and the media. One of my friends worked in the Test & Trace office in Exeter before he gave up after 3 months having been so bored by making about 5 calls per day. When the NHS came to “audit” the staffing and activity the staff were all told to attend the office and pretend to be making calls to “ill” people. I wonder how the annual accounts of companies such as Serco and Sitel will look at the end of the financial years covering 2020 and 2021?

Waffle
4 years ago
Reply to  beancounter

DHSC (T&T) are spending millions on temporary recruitment. Some of it is going through Public Buying Organisations (PBO) solutions so not all of it is made public through contracts finder. Public sector is required to publish notices on any contract over £25k on contracts finder. A lot don’t realise that this also applies to contracts awarded under PBO solutions so it’s often not made public.

Waffle
4 years ago
Reply to  Waffle

Slightly out-dated, but a lot of these PBOs still exist – https://bid-better.co.uk/2018/10/16/what-are-collaborative-procurement-organisations/

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Fingerache Philip
Fingerache Philip
4 years ago

“Dear,dear,what a pity,what a shame, never mind”.
With apologies to the late lamented “It ain’t half hot,mom”.

KidFury
KidFury
4 years ago

Weird, as I didn’t receive a single call in my 10 day quarantine post holiday.

Judy Watson
Judy Watson
4 years ago
Reply to  KidFury

I did and it was on my Thai phone number.

gave her short shrift and removed the sim from my phone.

Pavlov Bellwether
4 years ago

‘Vaccine’, ‘Vaccinated’, ‘Vaccination’ NO. NO. NO. – anyone who tries to jab me, my family and my loved ones with that *monkey gunk* will learn the ultimate lesson. This is the hill I die on: FIGHT. BACK. BETTER. – Updated information, resources and useful links:  https://www.LCAHub.org/

Hester
Hester
4 years ago

And how much does this all cost us?

BungleIsABogan
4 years ago

Test and Trace Call Centre Staff Are Being Laid off Because There Aren’t Enough ‘Cases’ to Keep Them Busy

Excellent.
Good riddance.

Smelly Melly
4 years ago

You must have a very low IQ if you still have the trick and trap app on your phone. (I never had it and I blocked the phone numbers they used as a double insurance).